At Woodberry, we are committed to delivering premium-quality products with the highest standards of freshness and care. Customer satisfaction is extremely important to us, and we aim to resolve concerns quickly and fairly.

Due to the perishable nature of many Woodberry products, returns are accepted only if the product is damaged during transit, if an incorrect item has been delivered, or if the packaging is tampered with or defective at the time of delivery. Customers must notify us within 48 hours of receiving the order and share clear photographs along with order details for verification.

For hygiene and safety reasons, we do not accept returns on opened products, products that have been stored improperly after delivery, or requests made due to change of mind after purchase.

Once a return request is reviewed and approved, the refund will be processed to the original method of payment. Refund processing typically takes 5–7 business days. In certain cases, we may offer a replacement product instead of a refund, depending on the situation.

Orders can be cancelled only before dispatch. Once the order has been shipped, cancellations are not possible.

For any refund or return request, customers may contact our support team with their order number and supporting images. We are always here to ensure your experience with Woodberry remains smooth and satisfactory.