Terms & Conditions
Team Woodberry thanks you for visiting our site and shopping with us!
Return & Refunds:
At the time of delivery, you can return whatever you are not happy with and we will make the necessary adjustments to your order value.
If a product is returned due to a change in mind, or a reason other than the quality of the product, and your order value goes below our minimum order requirement, you will be assessed an additional delivery fee.
In case you have already paid for the returned item previously (through an online transaction, or subscription), a credit will be offered for future transactions. For a particular item, a partial return is not possible. For instance, if you are unhappy with two pieces of mushroomsof the market, you will have to return all pieces of the packet.
Please send us a complaint in time! We are not able to credit or replace any items which have been kept beyond a period of three days, in case of fresh produce, and beyond their expiry date in case of dehydrated and powdered forms, but have not been complained about.
Complaints and Quality:
For complaints we receive after the delivery pertaining to quality issues, a credit will be offered for the next delivery.
Complaints received after three days of delivery for fresh produce will be handled on a case by case basis.
We guarantee freshness at the time of delivery, so we encourage people to send in complaints ideally at the time of delivery, or else soon after, so that refunds/credits can be easily processed.
There are a few characteristics of organic produce that need to be accepted by customers. In cases where a customer does not acknowledge this, he/she has the option of returning the products at the time of delivery, however refunds or credit after payment will not be accepted. The following are some examples:
Produce might be unevenly shaped, might not be very shiny or big. But it should be good inside. Natural produce is not about perfect looks, and does not rely on artificial growth promoters or chemicals to enhance physical appeal. The mushrooms look like nature intended them to. This might be very apparent in cases of things like apples, which otherwise are infamous for heavy chemical and wax use (to make them look pretty), while in some cases the mushroom will look no different than a chemically grown mushrooms.
There might be slight variations in color, size, and taste over the season of the mushrooms. Again, it is because the characteristics of the vegetable can change with the weather.
You as a customer can cancel your order anytime up to the cut-off time of the slot for which you have placed an order by calling our customer service on +91 9899646349. In such a case we will refund any payments already made by you for the order.
If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, we at our sole discretion could cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them. If there are changes in the delivery slot time you requested or need to add more products, you need to edit your order by calling customer care on +91 9899646349